"Need a web based trouble ticket system?
We have the
perfect solution for you!"
Our web based trouble ticket system was designed with user
friendliness and automation in mind. This system will allow users to submit
trouble tickets via a web form, and an email gateway. It gives you the option to
email the creator of a trouble ticket when updating or closing out a trouble
ticket.
See features below:
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Product Features |
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- Easy Install and light weight
- Basic layout, easy to customize to fit your site
- Perl Email Gateway (sendmail and qmail supported)
- PHP Front-End, MySQL Back-End
- File Attachments (file types and size limited by administrator)
- Administrative back-end for easy configuration
Administrative Features:
- Delete Tickets
- Reassign Tickets
- Enable User Registration or Disable
- Create and Modify users
- Restrict access on a per user base
- Edit Auto responses
- Allow or Disallow Attachments
- Lock users into groups
- Assign group access on a per user base
- Create or Delete Groups
- View Usage Reports
User Features:
- Modify Profile
- Attach files to tickets
- Private message other users
- Set Severity of a ticket.
- Take and reassign ownership of tickets.
- Update or comment tickets
- Choose to send an response while updating or closing tickets
- Move tickets to other groups
- Search database for matching search strings
Other Features:
- Web form that can be placed on your site for outsiders to create tickets via
your website.
- Outsiders can view updates and status on a ticket they created without being
a user of the system.
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